All sales are final. We do not offer refunds for any purchases made through Quacktools.
Refunds will only be considered if there is an issue that is directly our fault, such as: Receiving a defective or damaged product. Receiving an incorrect item. Non-delivery of the purchased item.
If you believe you qualify for a refund based on the exceptions listed above, please contact us within 14 days of receiving your order. Send an email to our customer support at cyprian@hypixel.lol with the following information: Your name. Order number. Detailed description of the issue. Any supporting evidence (e.g., photos of the defect, proof of incorrect item).
Once we receive your refund request, our team will review the information provided. If your request is approved, we will process your refund within 7-10 business days. Thank you for understanding our policy. We appreciate your business and are committed to resolving any issues that may arise promptly and fairly.
For any questions or concerns regarding our refund policy, please contact: Email: cyprian@hypixel.lol